Refund policy

Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Conditions for a Return To be eligible for a return, your item must be in the exact same condition that you received it: completely unworn, unused, unwashed, and in its original packaging. For hygiene and safety reasons, we cannot accept returns for water bottles that have been used or washed. You will also need the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at support@niftine.com. Please do not send your item back without contacting us first, as unrequested returns will not be accepted. Once your return request is accepted, we will provide you with our return address in Morocco and instructions on how to send your package. Please note: Unless the item received is defective or incorrect, the customer is responsible for the return shipping costs.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right at our own expense.

Exceptions / Non-Returnable Items Certain types of items cannot be returned:

  • Products that have been used, washed, or show signs of wear (for hygiene reasons).
  • Custom or personalized items.
  • Sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds (Including Cash on Delivery Orders) We will notify you once we’ve received and inspected your return, and let you know if the refund was approved based on the condition of the item.

  • If you paid by Credit Card: You will be automatically refunded on your original payment method within 10 business days.
  • If you paid by Cash on Delivery (COD): Since we cannot refund cash directly through the delivery system, approved refunds for COD orders will be processed via Bank Transfer. Our team will contact you to request your bank details (RIB) once the return is approved.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@niftine.com.